A Letter to Home Goods

Dear Home Goods,

I am a frequent shopper who enjoys finding quality products and getting great deals. But I have a bone to pick with you. It is impossible to steer my cart around your store! Your aisles are not wide enough for two people with shopping carts to squeeze by. We have to find a place to park them before browsing.

And that’s another thing. No matter where I turn in your store, I bump up against table after table of sale items right next to each other. I say bump because there is no way to maneuver past those tables without hitting them and knocking something over. If I’m not running into a sale table, I can turn a corner and find a large, flat cart from the storage room piled high with merchandise waiting to be shelved. And because your aisles are so narrow, I can’t get past those carts with my own.

Essentially, the layout of your store prevents us customers from making large purchases. Many of us enjoy the thrill of adding impulse buys to our carts. For instance, the last time I was there, I came in for shelving paper and bought dog toys, a bath mat, and a vase of fake flowers. It wasn’t easy to get to these items. And I’m sure I would have bought more if I could navigate the store and access more merchandise. Don’t you see that it’s your bottom line at stake

Clean up your act, Home Goods. Please don’t make me go to Walmart.

Thank you!

XO,

Elisa